Terms of Service

Effective Date: January 20, 2025

1. DEFINITIONS

In these Terms of Service, the following definitions apply:

  • "Agreement" means these Terms of Service, including all amendments and modifications
  • "Service" or "Services" means the KalSync online scheduling platform and all related services provided by us
  • "Customer", "you" or "your" means the individual or entity that has agreed to these Terms
  • "User" means any individual authorized by Customer to use the Service
  • "Invitee" means any individual who schedules appointments through the Service
  • "Customer Data" means all data submitted to the Service by or on behalf of Customer
  • "Subscription Term" means the period during which Customer has paid for access to the Service

2. ACCEPTANCE OF TERMS

By creating an account, accessing, or using the KalSync Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE THE SERVICE.

3. DESCRIPTION OF SERVICE

KalSync is a cloud-based scheduling software platform that enables individuals and organizations to:

  • Create and manage scheduling pages for appointments
  • Integrate with third-party calendar services (Google Calendar, Microsoft Outlook, etc.)
  • Automate booking confirmations and reminders
  • Manage multiple event types and availability settings
  • Collect payments for appointments (on applicable plans)
  • Generate analytics and reporting on scheduling activities

The Service is provided on a subscription basis with various tiers, including free and paid options. Features availability depends on your subscription plan.

4. ACCOUNT REGISTRATION AND SECURITY

4.1 Account Creation

To use certain features of the Service, you must register for an account. When creating an account, you must:

  • Provide accurate, current, and complete information
  • Be at least 18 years old or the age of majority in your jurisdiction
  • Use the Service only for lawful purposes and in accordance with these Terms
  • Maintain and promptly update your account information

4.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Immediately notifying us of any unauthorized use of your account
  • Ensuring that all Users comply with these Terms

We reserve the right to suspend or terminate accounts that violate these Terms or pose a security risk.

5. SUBSCRIPTION TERMS AND BILLING

5.1 Subscription Plans

The Service is offered through various subscription plans, which may include:

  • Free tier with limited features
  • Monthly subscription plans
  • Annual subscription plans with discounted rates
  • Enterprise plans with custom features and pricing

5.2 Billing and Payment

  • Paid subscriptions are billed in advance on a recurring basis
  • You authorize us to charge your payment method on file for all fees
  • All fees are non-refundable except as required by law or as explicitly stated
  • We may change our fees upon 30 days notice
  • You are responsible for all taxes associated with your use of the Service

5.3 Auto-Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel it before the renewal date. You can cancel your subscription at any time through your account settings.

5.4 Free Trial

We may offer a free trial period for new customers. At the end of the free trial, your subscription will automatically convert to a paid subscription unless you cancel before the trial ends.

6. ACCEPTABLE USE POLICY

You agree not to use the Service to:

  • Violate any applicable laws, regulations, or third-party rights
  • Transmit any malware, viruses, or malicious code
  • Send spam, unsolicited communications, or deceptive content
  • Interfere with or disrupt the Service or servers
  • Attempt to gain unauthorized access to any part of the Service
  • Use automated systems or bots to access the Service
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Sublicense, resell, or redistribute the Service without authorization
  • Use the Service to compete with us or build a similar service
  • Exceed usage limits or quotas associated with your subscription plan

7. INTELLECTUAL PROPERTY RIGHTS

7.1 Our Intellectual Property

The Service, including all content, features, and functionality, is owned by KalSync and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our written permission.

7.2 Customer Data

You retain all rights to Customer Data. By using the Service, you grant us a limited, non-exclusive license to use Customer Data solely to provide and improve the Service. We will not use Customer Data for any other purpose without your consent.

7.3 Feedback

Any feedback, suggestions, or ideas you provide about the Service becomes our property. We may use this feedback without any obligation to you.

8. THIRD-PARTY INTEGRATIONS

The Service may integrate with third-party services (such as Google Calendar, Microsoft Outlook, Zoom, payment processors, etc.). Your use of these integrations is subject to the terms and policies of those third parties. We are not responsible for the availability, functionality, or security of third-party services.

You are responsible for ensuring that your use of third-party integrations complies with all applicable terms and laws.

9. DATA PROTECTION AND PRIVACY

Our collection and use of personal information is governed by our Privacy Policy. By using the Service, you consent to our collection and use of personal information as described in the Privacy Policy.

You agree to comply with all applicable data protection laws in your use of the Service, including obtaining necessary consents from Invitees and Users.

10. WARRANTIES AND DISCLAIMERS

10.1 Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. The Service may be temporarily unavailable for maintenance, updates, or unforeseen issues.

10.2 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE ERROR-FREE OR SECURE.

11. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KALSYNC AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM:

  • Your use or inability to use the Service
  • Any unauthorized access to or alteration of your data
  • Any third-party actions or content on the Service
  • Any other matter relating to the Service

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM.

12. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless KalSync and its affiliates, officers, employees, agents, partners, and licensors from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Customer Data or content you submit to the Service

13. TERMINATION

13.1 Termination by You

You may terminate your account at any time through your account settings. Termination will be effective at the end of your current billing period.

13.2 Termination by Us

We may suspend or terminate your account immediately if:

  • You violate these Terms
  • You fail to pay fees when due
  • We are required to do so by law
  • We discontinue the Service

13.3 Effect of Termination

Upon termination, your access to the Service will cease immediately. We may delete your Customer Data after a reasonable period following termination. Provisions that should survive termination will remain in effect.

14. DISPUTE RESOLUTION

14.1 Informal Resolution

Before filing a formal dispute, you agree to try to resolve any dispute informally by contacting our support team.

14.2 Binding Arbitration

Any disputes not resolved informally shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration will be conducted in English and the arbitrator's decision will be final and binding.

14.3 Class Action Waiver

YOU AGREE TO BRING CLAIMS AGAINST US ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING.

15. GENERAL PROVISIONS

15.1 Governing Law

These Terms are governed by the laws of Delaware, United States, without regard to conflict of law principles.

15.2 Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by email or through the Service at least 30 days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance of the modified Terms.

15.3 Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and KalSync regarding the Service.

15.4 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.

15.5 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.

15.6 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.

16. CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us:

  • Through the support section in your account dashboard
  • Via our contact form at kalsync.com/contact
  • By visiting our Help Center at kalsync.com/help

For legal notices, please address correspondence to:
KalSync Legal Department
[Address to be provided]